Effective date: 23 October 2026
Privacy Policy
How Taskrabbit collects, uses, and handles personal information when you use task-rabbit.net and the booking services offered through it. The operator of the site is Taskrabbit, 425 Market Street, Suite 2200, San Francisco, CA 94105.
The short version
This Privacy Policy describes how Taskrabbit collects, uses, and handles personal information when you use task-rabbit.net and the booking services offered through it. It covers both sides of the marketplace — the customer who posts a job and the Tasker who accepts it.
By using the site, you agree to the practices described here. If you disagree with any part of it, the practical next step is to stop using the booking services and reach out to us with your question instead.
We do not sell your personal information. When a booking is placed — whether it is a handyman visit, furniture assembly, a home repair service, or a small move — only the details the Tasker needs to do the job are passed along.
What this page covers
Section
Information we collect
We collect information you provide directly, such as your name, email address, phone number, service address, and the details of a booking request. If you contact support, we keep the content of that message so the next person who picks it up can see what was already discussed.
We also collect technical information automatically, including IP address, browser type, device type, and pages visited, which helps us keep the site working and understand how it is used.
Provided directly
- Name and contact details Booking form
- Service address Task location
- Job description Scope of work
- Support messages Your notes
A booked job is a scope, a time, and a price — never more of your data than the job needs
How we use information
We use your information to process bookings, connect you with Taskers, provide support, and send service-related messages. That includes confirming a booking, reminding you of a scheduled time, and letting a Tasker know a job has been assigned.
We also use it to maintain the security of the platform, detect misuse, and comply with legal obligations. We do not sell your personal information. We do not use your information for purposes unrelated to the service without your consent.
Practical detail: messages tied to an active booking — a handyman job, a home repair service call, a furniture assembly slot — are treated as part of the service itself, not as marketing. Opting out of non-essential messages does not stop the ones you need to get the job done.
Sharing with Taskers and service providers
When you book a task, the Tasker needs certain details to do the job: your first name, the service address, the scheduled time, and the job description. We share only what is necessary for the work to be completed.
We also use third-party providers for payment processing, background checks, hosting, and analytics. These providers receive information only as needed to perform their function and are bound by their own confidentiality obligations. They are not free to reuse your details for their own marketing.
What a Tasker receives
Anything not on this list stays with us. Payment details are handled by the payment provider and are not passed to the Tasker.
Cookies and tracking
The site uses cookies and similar technologies to keep you signed in, remember preferences, and measure how pages perform. You can control cookies through your browser settings. Disabling certain cookies may affect how the site functions — for example, staying signed in between visits.
More detail on what is stored and for how long is available in our Cookie Policy.
Data retention
We keep booking records and support messages for as long as needed to provide the service, resolve disputes, and meet legal and accounting requirements. Technical logs are kept for a shorter period. When information is no longer needed, we delete it or anonymize it.
Your rights and choices
You can request access to the personal information we hold about you, ask for corrections, or request deletion, subject to legal and operational limits. You can opt out of non-essential communications at any time.
To make a request, contact us through the contact page or by phone at +1-415-555-0198. We will verify your identity before acting on a request — usually by confirming details we already hold on file, so a stranger cannot request your records.
If a request is limited by a legal or accounting obligation, we will tell you which one applies rather than leaving the request unanswered.
Where to send a request
Contact the team
Security
We use reasonable technical and organizational measures to protect personal information, including encryption in transit and access controls. No system is completely secure, and we cannot guarantee that unauthorized access will never occur. If we become aware of a breach affecting your information, we will notify you as required by applicable law.
Access to booking and payment records inside our team is limited to the people who need it to run the service, and that access is reviewed when roles change.
Policy notes
Children's privacy and updates
Is the site directed at children under 13? Open
No. The site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided information to us, contact support and we will take appropriate steps to remove it.
How will I know if this policy changes? Open
We may update this policy from time to time. Material changes will be reflected on this page with a revised effective date. Continued use of the site after changes are posted constitutes acceptance of the updated policy.
What if a Tasker mishandles my information? Open
Taskers receive only the booking details they need, and they are expected to use those details only to complete the job. If you believe a Tasker has misused information, contact support through the contact page or by phone at +1-415-555-0198 so we can review the booking and act.
Questions about this policy
Questions about this policy or requests regarding your personal information can be sent through the contact page, by phone at +1-415-555-0198, or by mail to Taskrabbit, 425 Market Street, Suite 2200, San Francisco, CA 94105. Our office hours are Monday to Friday, 9:00 AM to 6:00 PM.