425 Market Street, Suite 2200, San Francisco, CA 94105
Monday – Friday: 9:00 AM – 6:00 PM
Questions about a booking, a payment, or a Tasker profile? Reach the support team through the form below or by phone at +1-415-555-0198. We handle booking support during business hours and answer messages in the order they arrive.
Support desk
Tell us what you need help with and include the booking reference if your question is about a specific job. The more precise the message, the faster we can pull the record and answer without going back and forth.
For home repair services that need a licensed trade, we will point you toward the right kind of professional rather than book the job on the platform.
Scope of support
Booking changes, cancellations, payment questions, and issues with a completed job. If a Tasker did not show up, or the work did not match the description, contact us and we will work through it with you. We can also help when you are unsure which category fits your job, or whether a task falls within platform scope. For anything that requires a licensed trade, we will point you to the right kind of professional instead of booking it here.
The same desk handles questions from both sides of the marketplace, so if you are writing as a Tasker about a booking or a payment, use the same form and say so at the top of the message.
We are not an emergency service. A burst pipe, a flooded basement, or the smell of gas needs a licensed plumber or the utility company immediately, not a marketplace booking. We also cannot dispatch a Tasker on demand outside the booking flow, and we do not set Tasker rates. If your question is about price, the pricing guide and the Tasker's own profile are the fastest sources.
If you are not sure whether something is urgent, treat it as urgent and call the trade first. You can always write to us afterwards to sort out the booking side.
Most booking and payment questions are answered faster by looking at the record first. These are the three we get asked about most, and what to send us when you write.
01 / Scheduling
If you need to reschedule or cancel, the fastest path is through the booking itself, where the policy terms are shown against your dates. If something is unclear, or the booking will not let you make the change you need, contact support with the booking details. Include the date, the category, and the Tasker's name so we can find the record quickly.
02 / Payments
Payment runs through the platform, and the booking record shows the agreed rate plus any approved changes. If you see a charge you do not recognise, write to support with the date and the amount. When a scope change was approved during a visit, that adjustment appears in the booking record, and we can walk you through what was charged and why.
03 / Completed work
If the work did not match what was agreed, contact us within a reasonable window after the booking, and include photos if they help explain the problem. We review the booking record and the messages between you and the Tasker, then work toward a resolution. Leaving an honest review also helps, and it factors into the Tasker's standing on the platform.
If you are interested in joining as a Tasker, mention it in your message and include the categories you work in and your city. We will send the details on how the platform works for Taskers, including how rates, bookings, and payments are handled.
Independent professionals in furniture assembly, TV and shelf mounting, small handyman repairs, moving help, cleaning, and yard work are the ones we look for. If your trade needs a state licence, that work belongs with a licensed contractor rather than on the platform.
Response times and hours
Support runs during business hours, Monday through Friday. Most messages get a response within one business day, and phone calls during business hours are usually answered the same day.
We would rather give you an accurate timeframe than an optimistic one. Urgent safety issues should go to the appropriate licensed trade or emergency service.
Taskrabbit operates from 425 Market Street, Suite 2200, San Francisco, CA 94105. Written correspondence can be sent there.
For booking and payment questions, the form and phone line are faster than post. If you are writing about a specific booking, include the booking reference so we can pull the record without going back and forth.
Office visits are by appointment during business hours
Common questions
Most messages get a reply within one business day during business hours, Monday through Friday. Phone calls during those hours are usually answered the same day.
You can usually cancel or reschedule directly through the booking, where the policy terms are shown. If you cannot make the change yourself, contact support with the booking details and we will step in.
No. For urgent issues like a burst pipe, a gas smell, or flooding, contact a licensed trade professional or the appropriate emergency service immediately. The booking desk is not set up to dispatch anyone on demand.
Describe the job in plain words in your message and we will tell you which category it belongs in and whether it sits within platform scope. If it needs a licensed trade, we will say so and point you toward the right professional.
Before you write, two pages answer most questions faster: how a booking moves from request to confirmed visit, and what a job usually costs so you can compare Tasker rates with confidence.
